New York City / The BronxOrigin · 00
New York City / The Bronx / Origin
GeraldDagher
I build what happens next.
Product leader. Systems thinker. Writer. Husband. Father. The route is personal; the output still has to work.
Express service / present day
I make agentic AI ready for enterprise reality.
I own product strategy across the agent control plane, orchestration, evaluation, governance, shared context, and the infrastructure that lets teams operate agents with confidence.
Work / route ledger
Operations taught me where strategy has to land.
Own the strategy connecting enterprise agents, governance, evaluation, context, and operations.
Built reliability intelligence, change-risk, and recovery systems for a nine-figure cloud portfolio.
Modernized pharmacy compliance and analytics workflows for 10,000+ healthcare sites.
Led field operations and built controls that improved NPS, efficiency, and service outcomes.
The ideas have somewhere to go.
Roots / people / first systems
Before the work, there were people.
People and place came before titles. Family, neighborhood, and the Bronx taught me to read a room. Belonging, responsibility, and context came first.
From the family archive · select a photograph
Fort Lauderdale / around 2002
A different horizon changed the scale.
South Florida was the first wide turn: a new climate, new codes, and the work of adapting without discarding what came before. Not reinvention. Expansion.
Journey / places · people · range
The route is the timeline, lived in places.
North Carolina widened the map again, but the Journey stop is bigger than one foothills chapter. It is the ledger of landings, study, family pressure, and the turns that made the work mean something.
Graduate study
Management information systems: technology, organizations, and decisions as one connected system.
Professional range
Technical operations toward leadership, reliability, platforms, and responsible systems.
Geographic truth
The foothills (Granite Falls, Statesville, the towns between) are a chapter, not a claim that every milestone happened in one place.
- Born in NYC
The Bronx gave me my first pulse, my first sounds, my first lessons in survival and pride.
personal - Perforated Intestine Surgery
Two years old and already learning what scars mean. The kind that stay with you, visible and otherwise.
personal - Mom Diagnosed with Multiple Sclerosis
I started learning to give injections before I really understood what the disease would take from her. From us.
family - Mom Lost Her Vision
Watching her world go dark taught me what it means to be someone's eyes, someone's steady hand.
family - Lost My Best Friend
My grandmother. The first real grief. The kind that reshapes you when you are still too young to know how.
personal - Moved to Florida
We left New York, but it never left me. Florida became home, but the Bronx still lives in how I move through the world.
place - Graduated from Piper High
No clear path ahead, just a diploma and the kind of resilience you earn when you have to figure it out on your own.
education - Started Undergraduate in Criminal Justice
I wanted to understand people. How they make choices, how systems shape them, how to lead when the stakes are real.
education - Completed Undergraduate Degree
The first college grad in my family. Not the last lesson I would learn about what it means to break a cycle.
education - Moved to North Carolina
Leaving the city helped me find quiet. Nature. A version of myself I did not know I was looking for.
place - Started Graduate School in MIS
Balancing work, school, and life meant learning how to run on fumes without letting the flame go out.
education - Started Working at AT&T
From climbing poles to chasing progress. AT&T was my blueprint for what hard work could build.
work - First Son Born
Becoming a stepdad opened my heart in ways I did not know it could open. Love is a choice you make over and over.
family - Stepdad's Brain Aneurysm
Just weeks before graduation, we faced the kind of fear that makes time stop. He survived. We made it through.
family - Graduated from Graduate School
Walking across that stage with my stepdad watching felt like a victory we had all earned together.
education - Promoted to Manager at AT&T
Leading people became less about directing and more about showing up, listening, and helping them grow.
work - Biological Father Passed Away
His death opened a door to siblings I had never known. Grief and discovery can live in the same moment.
family - Adopted My Cat, Jeter
Jeter was my first piece of chosen family. Small, stubborn, and exactly what I needed.
family - Promoted to Analyst / Coach at AT&T
Coaching people taught me how to see potential where others saw problems. How to build someone up instead of just managing them.
work - Moved Back to Florida
Coming home felt like closing a chapter and opening another. Clarity came with the return.
place - Started at Sentry Data Systems as a Business Analyst
Healthcare data gave me purpose beyond profit. The work mattered in ways that stuck with me.
work - Promoted to Product Manager at Sentry Data Systems
Product management unlocked something in me. The mix of logic, empathy, and vision felt like home.
work - Adopted My Dog, Mamba
Mamba brought chaos, energy, and a reminder that joy does not have to be quiet or polite.
personal - Engaged
She said yes, and that yes changed the shape of everything I thought I was building toward.
family - Second Son Born
My wild one. The kid who keeps me sharp, humble, and laughing even when I am exhausted.
family - Married
From partnership to forever. The day we made official what we had already been building for years.
family - Started at HashiCorp as a Product Manager
My first step into cloud, into tech at scale. The rooms I had been dreaming about were finally real.
work - Promoted to Senior Product Manager at HashiCorp
Leading cloud reliability work across teams. Every platform improvement starts with listening to what teams need.
work - Still Learning Today
Every lesson, every failure, every person I meet is still shaping the leader I am trying to become.
personal - Started at IBM as Senior Product Manager
Following the HashiCorp acquisition, continuing to lead cloud reliability and resilience strategy with a broader enterprise scope.
work
Fort Lauderdale / 2018 → Lake Worth
Home made responsibility concrete.
The return to South Florida became the present horizon: our two boys, family in all its forms, and a life where the systems I build have to answer to the people they affect.
My people are not a separate "personal" chapter. They are the reason titles, launches, reliability, and responsible AI have stakes.
Family, home, and work on the same wall · select a photograph
Lake Worth / local connections
The professional signal came first. The route gives it stakes.
The work is clear; the deeper rooms show the thinking, stories, and lived experience behind it. Choose the part of the world you want to enter next.
